Christian M. Paulo

admo - Advanced Medical Operator

Interaction Design 3
HfG Schwabisch Gmünd WS 2017/2018
Lecturer: Prof. Jörg Beck

Luca Wessely, Christian Paulo

Task:

In the course Invention Design we focused on the question how new technologies and interaction models change human-machine interaction in a futuristic way. The task was to deal with a technology from the Gardner hype circle of our choice and to develop an application or future scenario.

Project Gallery

admo
Advanced Medical Operator

Admo stands for Advanced Medical Operator and is a medical assistance system that offers preventive health measures. The aim is to prevent and cure diseases and at the same time improve the general health of a patient. The focus lies on personalization, digitalization and networking.

Inspired by IBM's Watson, this concept aims to digitize the healthcare system for patients and doctors, but from the perspective of the patient living in a smart home environment.

With regard to communication between doctor and patient, the system will also reconcile the balance of power between doctor and patient in diagnostic procedures with personalized data and information, resulting in an emancipated patient.

Features & Functions

Here are the most important functions and features of admo in detail.

Detection & Medication

Can detect diseases even before they develop, and provides initial help for first aid and self-medication in case of illness. Errors during first aid will be reduced.

Scheduling and data transfer

Determines the appropriate doctor and makes an appointment. Collects medical data or samples and makes them available to the doctor in advance. The doctor can make a preliminary diagnosis and dedicate himself more to the caring and communicative part during the anamnese.

Notification & Monitoring

Controls and monitors the medication and helps people with disabilities. It provides advice on how to optimise health through notification. It also improves the general health and well-being of a patient.

Management & Information

Serves as a source of information on health topics. The patient is better able to deal with his illness in everyday life. Manages and coordinates all medically relevant data of a household and makes it available to the user. Provides more tranzperenz and knowledge about one's own state of health. (emancipation of the patient)

conception

The idea is to shorten the current course of a disease from the symptom to healing, through continuous tracking of health data. The Permanent tracking of medically relevant data creates a continuous personalized health image of a person. A networked digital persona, so to speak, which is constantly compared and monitored with the system and alerts the doctor.

Our goal

Our primary goal is to relieve the health system and increase its efficiency in order to counteract the following problems of the future.

◉ An aging population with an increasing need for care.
◉ Chronic diseases are on the increase.
◉ Reduced health literacy among the population
◉ Shortage of general practitioners, specialists and nurses
◉ Centralization of doctors.

Challenges to overcome

Especially when it comes to health, there are many hurdles to overcome conceptually. In our case, data protection and the trustworthiness of the system were a major conceptual challenge.

Trustworthiness

People must leave health monitoring to an artificial intelligence. Therefore the system has to be trustworthy, transparent and well-disposed (friendly).

Data quality

The quality of the information provided must be regulated and validated by the health care system.

Privacy

Because this is highly sensitive and personal data, all data must be encrypted and protected against misuse of any kind. (for example with a technology like Blockchain)

Target group

Since the concept must work for every conceivable target group, all functions must be comprehensible, adaptable and accessible for each group.

Other risks

Misinterpretation of the data by the user must be kept to a minimum. Because the user, trusts the system more than usual and misinterpretation often leads to health consequences.

Dehumanization in health care

Possible dehumanization of medicine, as the user unlearns to follow his feelings and intuitions.

Applied design methods

Before we could start with the prototypical implementation of the idea, we had to develop our concept step by step with the help of various design methods.

Research & expert interviews

Before we began with the design process, we first devoted ourselves to research and gained an idea of the current situation. We then interviewed medical specialists and regular people on the topic.

A day in life & Shadowing

In the next step we observed ourselves in everyday life to find possible opportunity areas for technologies and functions with regard to medical problems.

Personas

Meanwhile, we created proto-personas, which we gradually transformed into representative personas based on information gathered from our surveys and findings.

Customer journey

To find out as much as possible touch and pain points in the entire course of a disease, we created an extensive user journey. The journey covered all relevant stages of a moderate illness. From symptoms to cure and prevention.

Brainstorming & mind maps

We thought about possible functions and tools that could meet the needs and problems of patients.

Storyboard

We then created a storyboard showing our usecases and application scenarios. We used the collected findings from the Day in a life method and the Customer Journey.

Intrinsic & Extrinsic Motivation Analysis

We screened different motives of different parties and groups of people, to find out what added value our system has to offer so that people would use it. Also what fears would have to be taken away.

Design principles

Before prototyping, we defined our design principles which from now on served us as a guideline and motto. We opted for: Trustworthy, Secure, Transparent and Preventive.

Prototyping the UX & UI

When designing the system, it was important to us that it can be integrated seamlessly and as unobtrusively as possible into everyday life. Since not everyone wants to be constantly confronted with their state of health.

Appearance

In designing the interface, it was important for us to distance ourselves from a classic interface. A generative and dynamic UI should signal artificial intelligence to the user. You should always have the feeling you could ask admo anything.

Visualization

As with many assistance systems, we also had the problem of giving admo a face, because we are talking to her. However, in order to give feedback on internal processes, we have to design ourselves as feedback for a futuristic visualization. Thus the user always knows when admo actively speaks and when he listens.

Interaction

Especially with the user experience, we have attached great importance to the system reacting to the person and not the other way around. The human being is the initiator of interaction.

Impression

Much emphasis has been placed on discretion to cover as many user groups as possible. Since the system should not be ubiquitous, we have decided to use admo where people come into contact with health issues such as the bathroom or bedroom anyway.

Communication

Basically, admo has several channels to communicate with. We chose the main communication channels: Sound in the form of speech and sound effects. A display / monitor in which the main information is displayed. And RGB light system.

Behaviour

We have developed a grammar to make the assistance system appear friendly and elegant. A question-answer system should convey that the user always has control over the conversation and ensure that the user is understood.